SMS

SMS Testimonial Request

A concise, friendly SMS template for requesting testimonials from customers. Perfect for mobile-first audiences and businesses with SMS opt-in.

Template

sms-request.txt

Hi {customer_name}! It's {your_name} from {company_name}. We loved working with you on {project/service}! Would you mind sharing a quick testimonial? It takes less than 2 min: {testimonial_link} -- No pressure, and thanks for being awesome!

Tips for Using This Template

Keep SMS testimonial requests under 160 characters if possible, or under 300 characters max. Every word counts.

Include the testimonial link immediately -- don't make them ask for it. Mobile users click in the moment or never.

Only send to customers who have opted in to SMS communications. Unsolicited testimonial requests via SMS can violate TCPA regulations.

Send between 10 AM and 6 PM local time. Never send SMS requests early morning, late night, or on weekends.

When to Use This Template

Use SMS for customers in mobile-first industries (restaurants, fitness, beauty, home services) who have opted into text communication. Best sent 1-7 days after a positive experience. Particularly effective for businesses where the customer already communicates via text.

Frequently Asked Questions

Are SMS testimonial requests effective?

Very. SMS messages have significantly higher open rates than email, and most texts are read within minutes. For businesses whose customers are used to text communication, SMS testimonial requests tend to get higher response rates than email.

Do I need permission to send testimonial requests via SMS?

Yes, absolutely. Under the TCPA and similar regulations, you must have explicit written consent to send marketing-related text messages, including testimonial requests. If a customer has opted into SMS for transactional messages only, testimonial requests may not be covered.

Should I follow up on SMS testimonial requests?

One follow-up text after 3-5 days is acceptable if they've opted into marketing texts. Keep it even shorter: 'Hey {name}, just a friendly bump on that testimonial link! {link} -- Thanks!' After that, switch to email or wait.