Frequently asked questions

A platform for collecting, managing and displaying customer testimonials — both video and text. Customers record directly in their browser with no app and no account, you approve what gets published, and you embed the results on any website with a single snippet.

You send them a link. It opens in their browser on any device, asks your questions one at a time, and records with their phone or laptop camera. They can retake as many times as they like before submitting. There is nothing to install and no account to create.

No. That is the single biggest reason people do not complete a testimonial request, so the collection form never asks for one. They open the link, record or type, and submit.

Creating a space and a collection form takes a few minutes, and the link is live immediately. Embedding a widget on your site is one snippet pasted into an HTML block — no plugin and no developer.

Yes, in two ways. There is a permanent free plan with 20 text and 10 video testimonials, no credit card required. You can also use the recorder and every widget on our live demo page without an account at all.

Immediately after a customer experiences a result — a delivered project, a milestone reached, a support issue resolved well, or a 9–10 NPS response. Enthusiasm decays quickly, so a request sent that day outperforms the same request a month later.

Ask about the before, not the product. "What problem were you trying to solve?" and "What changed after?" produce a story; "What did you think of us?" produces generic praise. We ship a library of 300+ questions filtered by industry.

Yes, and you should. Video is more persuasive per testimonial; text is easier to collect in volume and to scan. A form can accept either, so a customer who will not go on camera still leaves something.

Yes. You can import existing reviews from 18 sources including Google, G2, Trustpilot and Capterra, and bulk-import your own via CSV, Excel or JSON.

No. Everything arrives unpublished and you approve what goes live. Note that selectively soliciting only happy customers — routing unhappy ones to a private form — is a separate matter and is restricted under the FTC rule on review suppression.

Paste one embed snippet where you want them to appear. It works on WordPress, Shopify, Squarespace, Wix, Webflow, Framer and plain HTML — anywhere that accepts a custom-HTML or embed block.

A single page of all your best testimonials, hosted for you or embedded on your own domain. It concentrates proof in one place, which converts better than the same testimonials scattered thinly across a site.

Eighteen, including grid, masonry, carousel, marquee, single quote, hero quote, avatar row, video gallery, ticker, trust badge and a rating badge. All of them render the same testimonials, so you can change layout without recollecting anything.

Where hesitation happens: the pricing page, next to your primary call to action, and on the checkout or signup step. A dedicated testimonials page is the placement almost nobody visits.

The embed loads asynchronously and renders from data delivered with it, so it does not block your page. Video is loaded only when a visitor plays it.

Yes, permanently. It includes 20 text and 10 video testimonials, a collection form, a Wall of Love widget and CSV import, with no credit card and no expiry.

On video — the part every tool rations hardest — ours is the most generous. We give 10 video testimonials free. Testimonial.to gives 2, Famewall gives 1, and Senja's 15-item limit is shared between text and video.

Starter is $24/month, Pro $49 and Business $79, each about 17% cheaper billed annually. Starter already includes unlimited text and unlimited video testimonials.

Not among the tools we compare against. Unlimited video starts at $24/month here, $25 at Famewall, $29 at Senja, and $50 per month per space at Testimonial.to.

Monthly paid plans include a 7-day free trial. Annual plans do not, because the 14-day money-back guarantee covers you for longer — it applies to all paid plans.

Nothing you have already collected disappears or stops displaying. Your existing testimonials keep working on your site; you simply cannot collect new ones until you upgrade or delete some.

They stay in your account and your embedded widgets keep rendering. If you are above the limit for the new plan you cannot collect more until you are back under it, but nothing is deleted or hidden.

Yes. Access continues to the end of the billing period you have already paid for.

Yes, and get it in writing, naming where the testimonial will appear. Under GDPR a customer can withdraw consent later, so keep a record of what was agreed and be able to remove it on request.

Generally yes, with limits. The reviewer owns their words, so quote accurately, attribute the reviewer and the platform, and link back rather than copying wholesale. Editing a review to read more positively than it was is what creates liability.

Yes, but the incentive must be disclosed — the FTC requires any material connection to be stated clearly. Give the same thank-you to everyone who responds regardless of what they say; a reward conditional on a positive review is effectively buying an opinion.

No. Sending happy customers to a public review page while routing unhappy ones to a private form is prohibited under the FTC rule on review suppression, and breaches Google's and Yelp's terms. Ask everyone the same way.

Only with written HIPAA-compliant authorisation that states where the testimonial will appear. Provider and staff testimonials carry no such restriction and are the safer place to start.