Best Trustpilot alternative for Hospitality & Hotels
Why Hospitality & Hotels teams are choosing VideoTestimonials over Trustpilot — feature parity, lower price, and workflows tuned for hospitality & hotels.
Hospitality & Hotels testimonial challenges
Every hospitality & hotels team we talk to runs into the same testimonial problems. Trustpilot solves some, ignores others.
OTAs like Booking.com and Expedia charge 15-25% commission and control the guest relationship
Guest reviews on TripAdvisor shape your reputation but you can't curate or showcase the best ones on your site
Photos show rooms but not the feeling of a stay — atmosphere, service quality, and personal touches are invisible
Group and event bookings require demonstrating experience and reliability to meeting planners and wedding coordinators
How VideoTestimonials solves them
What you actually get in VideoTestimonials that Trustpilot doesn't fully address for hospitality & hotels.
Collect guest video testimonials via post-stay email that capture the emotional high of a great trip
Embed guest stories on your direct booking page to reduce OTA dependency and increase direct revenue
Build a Wall of Love organized by experience type (romantic getaway, family vacation, business travel, events)
Showcase event client testimonials to win group bookings, conferences, and wedding business
VideoTestimonials vs Trustpilot for Hospitality & Hotels
Feature comparison weighted by what hospitality & hotels teams actually use.
| Feature | VideoTestimonials | Trustpilot |
|---|---|---|
| Video testimonial recording | ||
| Review ownership | You own all content | Reviews live on Trustpilot |
| Custom branding on display | Full control | Trustpilot branding required |
| Image studio | ||
| Wall of Love | ||
| Widget customization | 10+ fully customizable | Limited branded widgets |
| Public review profile | ||
| Review gating | Not allowed | |
| Pricing | From $0/mo | From $299/mo |
| SEO benefit | On your domain | On Trustpilot's domain |
Hospitality & Hotels-specific testimonial questions
Use these prompts when collecting testimonials from your hospitality & hotels customers.
- 1
What was the highlight of your stay with us?
- 2
How did our staff make your experience special or memorable?
- 3
What would you tell a friend or colleague who is considering staying here?
- 4
How did our property compare to other hotels or vacation rentals you've stayed at?
- 5
Was there a specific moment or detail that exceeded your expectations?
Why Hospitality & Hotels teams use video testimonials
Pricing for Hospitality & Hotels
VideoTestimonials starter is cheaper than Trustpilot starter.
FAQs for Hospitality & Hotels
How do I collect testimonials from guests who have already checked out?
Can I use guest testimonials to drive direct bookings instead of OTA bookings?
Should I keep my Trustpilot profile?
Can I import my Trustpilot reviews?
What about Trustpilot's SEO benefits?
Built for Hospitality & Hotels, priced for any team size
Drive revenue.
Cheaper than Trustpilot, with the workflows hospitality & hotels teams actually need.