The Rating page asks your customer a single question before anything else: how would you rate us? The rating they give determines whether they continue to the testimonial flow or branch into the Negative Feedback page.
How it works
- 4 or 5 stars — the customer continues to the testimonial flow (record video or write text, fill in their details, submit). The result is a regular testimonial submission.
- 1, 2, or 3 stars — the form branches to the Negative Feedback page. Their response is saved with the low rating and marked for private use; it stays in Pending unless Auto-approve is on. (The ≤ 3-star threshold is built in and not configurable.) If you switch the Negative Feedback page off, low ratings continue through the normal flow.
This split protects you from publishing negative content while still capturing feedback.
Open the settings
Click RATING PAGE on the form canvas. The right sidebar exposes:
- Page title — default: "Do you enjoy using our product?"
- Subtitle — default: "On a scale of 1 to 5, how would you rate us?"
- Call to action — default: "Continue"
The rating widget is always five stars — no alternative styles (emoji, numeric, thumbs) are available.
Disabling the Rating page
Use the block's header toggle to include or exclude the Rating page entirely. When disabled, the form starts at the Welcome page and no rating is collected.