When you open a form in VideoTestimonials you land in the builder. Across the top are five tabs: Reward, Form, Settings, Emails, Trigger. Here's what each one does.
Form
The main canvas with every page the customer sees, stacked top-to-bottom. Click any block to open its settings in the right sidebar. Each block has a toggle in its header to include or exclude it from the form.
The page blocks appear on the canvas in this order:
- Rating page — star rating (1–5).
- Negative feedback page — branches here when a customer gives a low rating (1–3 stars); their written response is saved with that rating, marked for private use, and stays in Pending unless Auto-approve is on.
- Welcome page — landing screen with headline, subtitle, optional intro video, CTA button.
- Questions page — your custom prompts. Each question can be short text, long text, yes/no, dropdown, NPS, or checkboxes (see Custom questions).
- Private feedback page — optional always-on private text box, separate from the negative feedback branch.
- Consent page — public / private choice for publishing.
- About you page — name, email, photo.
- About company page — job title, company name, website, logo.
- Ready to send page — review screen before submission.
- Thank you page — post-submit screen with your message, optional confetti/balloons/hearts/stars animation, primary CTA, and social share.
Reward
Pick how to incentivize submissions:
- No Reward — default, no incentive.
- Global Reward — same reward (a coupon code or link) given to every customer who submits. Optional toggle to limit to video-only submissions.
- Spin the Wheel — post-submit wheel where every spin wins one of your prizes; the wheel decides which one. Configure slices (label, coupon code, probability weight). See Spin the Wheel.
Settings
Per-form behavior:
- Form Name — internal label.
- Response Types — Video & text, Video only, or Text only.
- Maximum Video Duration — cap on recorded video length (default 120s, range 10–300s).
- Stop collecting submissions — pause the form. Paused forms show a "form closed" message.
- Auto-approve testimonials — skip the Pending queue; new submissions publish immediately.
- Auto-tag testimonials — apply a fixed set of tags to every submission.
- Slack notifications — connect a Slack channel to hear about new submissions.
Emails
The Emails tab doesn't have per-form email settings — it links out to the space-level Email Requests page. Email templates and campaigns are managed globally. See Email outreach.
Trigger
The ways to share this form and get notified of submissions:
- Share Link — the public URL to paste into email, DMs, or social posts.
- Website Embed — an iframe snippet you paste into your HTML.
- Notifications — Discord, Telegram, or Microsoft Teams pings when a testimonial comes in (Starter plan and up).
See Form triggers.