Custom questions let you ask customers exactly what you want to know, one question per step of the form.
Why Add Custom Questions?
Adding custom questions to your form helps you tailor the feedback you receive, ensuring that you get the insights necessary to improve your products or services.
Steps to Add Custom Questions
Follow these steps to add custom questions to your form:
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Open Your Form
Navigate to your form in the VideoTestimonials app. You can do this by going to the Forms section of your dashboard. -
Select the Form to Edit
Click on the form you want to edit. This will open the form builder interface. -
Access the Questions Section
In the form builder, locate the Questions section. This is where you can manage all the questions in your form.
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Add a Custom Question
- Click the Add Question button.
- Pick a question type:
- Short Text — single-line input (Free)
- Long Text — paragraph answer (Free)
- Yes / No — simple yes-or-no (Free)
- Dropdown — select from a list (Starter plan and up)
- NPS Score — 0–10 recommendation score (Pro plan and up)
- Checkboxes — select multiple options (Pro plan and up)
- Enter the Question title, an optional Subtitle, Answer Options, and Helpful Tips, and switch on Required Field if needed.
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Check the Question Order
Questions appear on the form in the order you add them, each as its own step between the Welcome page and the Private Feedback page. The builder doesn't currently offer a way to drag questions into a new order. -
Save Your Changes
Once you have added all your custom questions, make sure to click the Save Changes button to apply your changes. -
Preview Your Form
After saving, preview your form to ensure that the custom questions appear as expected.
Tips for Effective Custom Questions
- Be Clear and Concise: Ensure that your questions are easy to understand.
- Limit the Number of Questions: Too many questions can overwhelm respondents. Focus on what’s most important.
- Use Different Question Types: Mix short text with dropdown or Yes/No to keep the form engaging.
By following these steps, you can effectively gather the specific feedback you need from your customers through custom questions.