Every collection form has its own recording limit. You set it once in the form's settings, and the recorder enforces it for every customer who opens the link.
At a glance
| Setting | Value |
|---|---|
| Where to change it | Form editor → Settings tab → Maximum Video Duration |
| Default | 120 seconds (2 minutes) |
| Range | 10 to 300 seconds (up to 5 minutes) |
| Plans | The same on Free, Starter, Pro and Business |
| Applies to | Each recording: camera, screen or audio only, one per question |
Change the limit
- Go to Dashboard → Forms and click Edit Form on the form you want to change.
- Open the Settings tab.
- Under Maximum Video Duration, enter the number of seconds, from 10 to 300.
- Click Save Changes.
Shorter limits produce tighter testimonials. Two minutes suits most forms; raise it toward five minutes only when you want a longer, interview-style answer.
What the customer sees
- Before recording, the recorder shows the limit, for example "Max duration: 2:00".
- While recording, the timer shows the limit, then turns into a countdown ("30s left") for the last quarter of the limit, capped at 30 seconds, and turns urgent in the final seconds.
- At the limit, recording stops automatically. The customer watches the clip, then keeps it or presses Re-record to try again.
The same limit applies whichever mode the customer picks: Camera, Audio Only, or Screen (desktop only, and only when your plan includes screen recording).
Several questions, several clips
Each question on a form is its own step. In video mode the customer records one clip per question, and each clip can run up to the form's limit. A form with three questions and a 2-minute limit can therefore collect up to six minutes of video from one person.
Videos you upload yourself
The limit only applies to recordings made through the form. If a customer sends you a finished video, add it in Dashboard → Import → Manual on the Video testimonial tab (MP4, MOV, AVI, MKV or WebM). To shorten it, use trimming in Video Studio, which needs the Starter plan or above.
How other tools compare
Recording limits as other testimonial tools publish them on their pricing pages (checked between 24 September and 3 October 2026):
| Tool | Recording limit |
|---|---|
| Testimonial.to | 2 minutes (5 on Ultimate) |
| Famewall | 2 minutes (3 on Professional, 5 on Business) |
| Feedspace | 1 minute on Free, 3 on Professional, 5 on Business |
| StoryPrompt | 2 minutes on Free, 3 on Starter, 5 on Pro |
| Endorsal | 2 minutes on Starter, 5 on Professional |
| VideoTestimonials | Up to 5 minutes on every plan, including Free |
The Free plan holds 10 video testimonials per space; Starter and above have no cap on the number of testimonials.