Send email testimonial requests to your customers and track their responses.
Step 1: Open Email Requests
- Log in to your VideoTestimonials account at https://app.videotestimonials.video.
- Open a space and click Email Outreach in the space navigation. The page is titled Email Requests and has four tabs: Contacts, Templates, Campaigns, and Analytics.
Step 2: Add contacts
- Go to the Contacts tab.
- Add email addresses one by one or import a CSV of contacts. Contacts are where your campaigns pull recipients from.
Step 3: Create a template (optional)
- Go to the Templates tab.
- Click to create a template. Write the subject and body, use merge variables for personalization (
{customer_name},{your_name},{company_name}, and{magic_link}for the form link), and save. - Templates are reusable across campaigns — edit in one place to update everywhere.
Step 4: Create a new campaign
- Go to the Campaigns tab.
- Click New Campaign. The Create Campaign modal opens.
- Fill in:
- Campaign name
- Email Template (pick one from your Templates tab)
- Collection Form — the form the email link opens
- Recipients — All Contacts, Recent Contacts, specific contacts, or By Tags
- Schedule — send now or schedule for later
- Click Create Campaign. A scheduled campaign sends automatically at the chosen time; otherwise click Send Now on the campaign card.
Step 5: Track responses
- Go to the Analytics tab to see sent emails and open, click, and response rates for your campaigns.
- Submissions that come back appear in your Overview tab, and the campaign counts the contact as responded.
Usage limits
- Free plan: 50 emails total, 1 campaign per month.
- Starter: 300 emails / month, 10 campaigns per month.
- Pro: 2,000 emails / month.
- Business: 10,000 emails / month.
The page header shows your current month's usage for campaigns and emails.