NPS Surveys
Run NPS surveys that seamlessly convert promoters (9-10 scores) into testimonial providers. Measure customer sentiment while building your social proof pipeline in a single, efficient workflow.
Measure customer satisfaction and automatically funnel promoters into testimonials
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Why You'll Love It
One-click NPS surveys
Customers click a single number in an email to submit their NPS score. No forms, no pages, no friction. Response rates are 3x higher than traditional survey tools.
Automatic testimonial pipeline
Promoters (9-10 scores) are automatically redirected to your testimonial collection form. They've already told you they love you -- now capture their story while the sentiment is hot.
Detractor recovery
Detractors (0-6 scores) are automatically routed to a feedback form or support channel. Turn negative sentiment into a recovery opportunity before it becomes a public complaint.
How It Works
Set up your NPS survey with custom follow-up actions for each score range.
Send surveys via email, in-app widget, or triggered automation.
Promoters are automatically invited to leave a testimonial.
Track NPS trends over time and correlate with testimonial volume.
Frequently Asked Questions
What's the difference between NPS surveys and testimonial requests?
NPS surveys measure overall satisfaction with a single question. Testimonial requests ask customers to share their story. By combining them, you identify your happiest customers (via NPS) and then capture their stories (via testimonial follow-up). It's the most efficient pipeline for quality testimonials.
How often should I send NPS surveys?
Quarterly is the most common cadence. Some companies survey at specific touchpoints (30/60/90 days, post-purchase, post-support). Avoid surveying more than once per quarter per customer to prevent fatigue.
Can I customize the NPS follow-up for different score ranges?
Yes. You can set different follow-up actions for Promoters (9-10), Passives (7-8), and Detractors (0-6). Each group can see different messages, be redirected to different pages, or trigger different email sequences.
Related Features
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It's free.
Start collecting and showcasing testimonials that convert. Free plan available.