Email Automation
Set up automated email sequences that request testimonials at the right time based on customer behavior, milestones, and satisfaction scores. Never miss another opportunity to collect social proof.
Automatically request testimonials at the perfect moment in the customer journey
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Why You'll Love It
Behavior-triggered campaigns
Automatically send testimonial requests when customers hit milestones: first purchase, renewal, support resolution, NPS response, or any custom event you define.
Smart sequences
Create multi-step email sequences with initial requests, follow-ups, and thank-yous. Each email is timed based on customer engagement and previous responses.
Template library
Start with proven email templates optimized for high response rates, then customize them with your brand voice and messaging.
How It Works
Define trigger events: purchase, milestone, NPS score, or manual trigger.
Create email sequences with customizable templates, timing, and conditions.
Emails are sent automatically when trigger conditions are met.
Track open rates, click rates, and testimonial completion rates for each campaign.
Frequently Asked Questions
Can I customize the email templates?
Yes. Every email template is fully customizable -- subject lines, body copy, design, sender name, and call-to-action buttons. You can also create templates from scratch using our drag-and-drop editor.
How do I trigger emails based on customer events?
You can trigger emails via our API, webhook integrations, Zapier connections, or native integrations with popular platforms (Stripe, Shopify, HubSpot, etc.). Define the event and the timing, and the automation handles the rest.
Won't automated emails annoy my customers?
Smart sequences include safeguards: customers who've already submitted a testimonial aren't asked again, frequency caps prevent over-emailing, and unsubscribe links are included. The result is timely, relevant requests that customers appreciate.
Related Features
Ready to get started?
It's free.
Start collecting and showcasing testimonials that convert. Free plan available.