Import Instagram posts and reels as testimonials to showcase authentic customer experiences on your platform.
The Instagram post or reel must be public. Private accounts, Close Friends posts, and Stories cannot be imported. If the post isn't public, ask the author to make it public or use Manual screengrab import instead.
How to Import Testimonials from Instagram
- Go to Dashboard → Import → Social Media.
- Click the Instagram platform button.
- Paste the Instagram post or reel URL — for example
https://www.instagram.com/p/abc123/orhttps://www.instagram.com/reel/abc123/. - Click Import.
The post is imported as an approved testimonial and appears as a card on the Social Media tab marked On wall (click that badge to take it off the wall). It's also listed in your Overview tab, where you can edit it or add tags.
What gets imported
- Post caption text
- Author name
- Post thumbnail image
- Instagram embed, so the post renders with its original media on your Wall of Love
If Instagram doesn't return the caption or author, the post is still imported (as "Instagram User" with no text) and you can fill in the details by editing the testimonial.