To upgrade your plan with VideoTestimonials, follow these simple steps to enhance your subscription and access more features.
Steps to Upgrade Your Plan
- Go to Settings → Billing at https://app.videotestimonials.video/dashboard/settings/billing.
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Browse the available plans. Each plan card shows what's included and its limits.
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Choose Monthly or Yearly with the toggle, then click the button on the plan you want (Start 7-day free trial or Upgrade to …).
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Complete the checkout:
- From the Free plan on a monthly tier (if you haven't used your trial): Paddle opens with a 7-day free trial. You aren't charged until the trial ends on day 8. You get full tier access starting immediately. Cancel any time in the next 7 days and you won't be charged.
- From the Free plan on a yearly tier: the Paddle checkout opens and charges immediately — yearly tiers don't include a trial (the yearly discount is the incentive instead).
- From an existing paid plan: we use Paddle to update the subscription in place with proper proration — no new checkout, just a confirmation.
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Once payment succeeds (or the trial starts), your new plan is active immediately and any new feature limits take effect.
About the 7-day free trial
- Available on monthly Starter, Pro, and Business tiers.
- One trial per account, ever. If you used it on Starter, you can't start another trial on Pro.
- Credit card required at checkout. Paddle holds the first charge until day 8.
- Your tier is fully unlocked during the trial — AI features, team seats, branding, everything.
- Cancel from Settings → Billing before day 8 to avoid the charge.
Troubleshooting
- Billing page won't load: refresh the page. If it still doesn't load, contact support.
- Payment failed: make sure your card has enough available credit, then try again. You can also click Update Payment on the billing page to change your payment method via Paddle.