Cancel your subscription

Updated October 8, 2026

Short answer

To cancel VideoTestimonials, open Dashboard → Settings → Billing, click Invoices & Billing to open the Paddle billing portal, and choose Cancel subscription. You keep paid features until the end of the current billing period and are not charged again. Your account then moves to the Free plan. Testimonials, forms and walls are not deleted; to have your data deleted, contact support.

To cancel your subscription with VideoTestimonials, follow these steps to ensure a smooth process and understand what happens to your data.

How to cancel

Go to Settings → Billing at https://app.videotestimonials.video/dashboard/settings/billing.

Click Invoices & Billing to open the Paddle billing portal.
In the portal, click Cancel subscription and follow the prompts.

After cancelling, your access continues through the end of the current billing period — you won't be charged again.

What happens to your data

When the paid period ends, your account moves to the Free plan and its limits apply. Your testimonials, forms, walls, and integrations stay in place. If you re-subscribe later, everything continues from where you left off. If you want your data permanently deleted, contact support after cancelling.

Frequently asked questions

What happens to my testimonials after I cancel?

Nothing is deleted. When the paid period ends your account moves to the Free plan, and your testimonials, forms and walls stay in place. Free plan limits then apply: a space holding 20 or more text or 10 or more video testimonials stops accepting new form submissions of that type until you upgrade again.

Can I cancel during the free trial without being charged?

Yes. Cancel through Invoices & Billing before the trial ends and you won't be charged. While the trial runs, the billing page shows a banner with the date of the first charge, so you know the deadline.

Can I get a refund after cancelling?

Paid plans have a 14-day money-back guarantee that counts from the day your subscription starts, including trial days. Contact support within that window for a full refund. Cancelling on its own stops future charges but does not refund the current period.

How do I subscribe again later?

Open Settings → Billing and choose a plan again. Your earlier testimonials, forms and walls are still there. The 7-day free trial is available only once per account, so a returning subscriber is charged at checkout.

Want to try this yourself?

The free plan includes 10 video testimonials, 20 text, a Wall of Love embed and CSV import. No credit card, and nothing expires.

Start free

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