Connect a custom domain

Updated October 8, 2026

Short answer

Custom domains in VideoTestimonials need the Business plan. Open the space's Domains tab, switch to Custom Domain, enter a domain or subdomain you own (for example reviews.yourbrand.com) and click Connect. Add the DNS records the tab shows at your registrar, then click Check Propagation until it reads Verified & Active. The domain then serves that space's Wall of Love and collection form.

Use your own domain for your testimonial walls and collection forms to maintain brand consistency and enhance trust with your audience.

Connect Your Custom Domain

To connect a custom domain to your VideoTestimonials account, follow these steps:

Open the Domains tab: Log in to VideoTestimonials and open the space you want to connect a domain to. The Domains tab is in the top navigation of that space. Direct link: https://app.videotestimonials.video/dashboard/branding.
Pick the Custom Domain sub-tab: The page opens on Subdomain by default. Switch to Custom Domain (Business plan), enter the domain you want to use in the Domain Name field, and click Connect. Make sure you own this domain and have access to its DNS settings.

Update DNS Settings: After you click Connect, the tab lists the records to add. Log in to your domain registrar's website and add them exactly as shown:
- Target Record: an A or CNAME record. Use the Type, Host/Name (e.g., testimonials for testimonials.yourdomain.com, or @ for a root domain), and Value / Points To shown on the tab.
- Verification Record: a TXT record, listed only when ownership of the domain has to be proven.
Verify Your Domain: Return to the Domains tab in VideoTestimonials and click Check Propagation. This checks both ownership and your DNS records, and shows a separate status for each.
Confirmation: Once both checks pass, the status changes to Verified & Active. Your custom domain then serves the space's Wall of Love at the root address and its collection form at /collect, and your branded subdomain (if you set one) redirects to it.

Troubleshooting

DNS Propagation: Changes to DNS settings can take anywhere from a few minutes to 24 hours to propagate. If your domain isn't verifying, wait a bit longer and click Check Propagation again.
Incorrect record: Double-check that the record type, host, and value match what the Custom Domain tab shows.

Frequently asked questions

Which DNS records do I need for a custom domain?

The Custom Domain tab lists them after you click Connect: a Target Record, which is an A or CNAME record with the host and value shown, and, when ownership has to be proven, a TXT Verification Record. Copy the type, name and value exactly into your DNS provider's settings.

How long does custom domain verification take?

It depends on DNS propagation, which the tab notes can take from a few minutes to 24 hours. Click Check Propagation to re-check. The status shows separate Ownership and DNS indicators and changes to Verified & Active once both pass.

Can I use a custom domain on the Starter or Pro plan?

No. Custom domains are a Business plan feature ($79/month). Starter and Pro include a branded subdomain on videotestimonials.video instead, which you set on the same Domains tab and which goes live as soon as you save it.

What happens to my branded subdomain after I connect a custom domain?

It keeps working. Once the custom domain is verified on a Business plan, visits to the branded subdomain are redirected to your custom domain automatically, so links you shared earlier still reach your wall and form.

Want to try this yourself?

The free plan includes 10 video testimonials, 20 text, a Wall of Love embed and CSV import. No credit card, and nothing expires.

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