If you encounter any issues while using VideoTestimonials, reporting a bug helps us improve your experience.
How to Report a Bug
Follow these steps to let us know about any bugs or issues you encounter:
- Visit the Contact Page Go to our contact page at https://videotestimonials.video/contact and click the 🐞 Report a bug category. Or open the dashboard help widget and choose Contact us.
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Fill Out the Form
Provide your details in the form. Make sure to include:- Your name
- Your email address
- A clear description of the bug, including steps to reproduce it if possible.
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Pick the area Select the sub-category that matches where the bug happened — Forms / Collection, Widgets / Embeds, Import, Billing / Account, Studio, or Other. This routes your report to the right engineer faster.
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Submit Your Report
Once you've filled out the form and attached any necessary files, click the Submit button. We will review your report and work on a fix as soon as possible.
What Happens Next?
After you submit your bug report, our team will:
- Acknowledge your submission via email.
- Investigate the issue.
- Provide updates on the status of the fix.
Your feedback is invaluable in helping us enhance VideoTestimonials. Thank you for taking the time to report issues!