If you encounter any issues while using VideoTestimonials, reporting a bug helps us improve your experience.
How to Report a Bug
Follow these steps to let us know about any bugs or issues you encounter:
- Visit the Contact Page Go to our contact page at https://videotestimonials.video/contact and click the 🐞 Report a bug category. Or open the dashboard help widget and choose Contact us.
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Fill Out the Form
Provide your details in the form. Make sure to include:- Your name
- Your email address
- A clear description of the bug, including steps to reproduce it if possible.
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Pick the area Select the category that matches where the bug happened — Forms / Collection, Widgets / Embeds, Import, Billing / Account, Studio (Image / Video), or Other. The category is added to your report's subject.
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Submit Your Report
Once you've filled out the form, click the Submit button. The form has no file upload, so paste any error messages into the message. We will review your report and work on a fix as soon as possible.
What Happens Next?
After you submit your bug report, our team will:
- Acknowledge your submission via email.
- Investigate the issue.
- Provide updates on the status of the fix.
Your feedback is invaluable in helping us enhance VideoTestimonials. Thank you for taking the time to report issues!