Contact VideoTestimonials support

You can easily reach out to the VideoTestimonials support team for assistance with any questions or issues you may have.

How to Contact Support

Follow these steps to get in touch with our support team:

1. Visit the Support Page The contact form lives on the marketing domain: https://videotestimonials.video/contact. You can also open it inline from the help widget in the dashboard — click the Help icon in the bottom-right and pick Contact us.

2. Choose Your Inquiry Type Pick one of the three categories:

   • 🐞 Report a bug
   • 💡 Request a feature
   • 💬 I need help

3. Fill Out the Contact Form
   Complete the contact form with the required information:

   • Your name
   • Your email
   • Subject (for bug reports, you pick a category instead)
   • Message

   Make sure to provide as much detail as possible so we can assist you effectively.

4. Submit Your Request
   Once you've filled out the form, click the Submit button to send your message to our support team.

5. Check Your Email
   After submitting, keep an eye on your email for a confirmation message and further communication from our support team.

Additional Support Options

• Help widget AI chat — click the Help icon in the dashboard and ask a question. The AI assistant pulls from our help center and answers instantly. If it can't, it hands off to the inline contact form.
• Email — support@videotestimonials.video (the contact form routes tickets here automatically; use email directly if you can't access the form).

We typically respond within 24 hours on business days.

Related articles

• Report a bug
• Request a feature